Experience Convenient Cannabis Shopping with Our Online Ordering System

At Southern Waves, we understand that your time is valuable, which is why we’ve partnered with Dutchie to bring you a state-of-the-art online ordering platform that transforms how you shop for cannabis products. Our digital storefront operates 24/7, allowing you to browse our extensive inventory, compare products, and place orders from the comfort of your home or on the go. The platform features real-time inventory updates, ensuring that what you see online is exactly what’s available in our dispensary, eliminating disappointment when you arrive for pickup.

Our commitment to seamless service extends beyond just having an online presence. We’ve designed our entire digital experience around convenience and transparency, offering detailed product descriptions, cannabinoid profiles, and terpene information for each item in our catalog. Whether you’re searching for flower, edibles, concentrates, or our popular house-packed 5 gram option, you’ll find comprehensive details that help you make informed decisions about your purchase. The system remembers your preferences and previous orders, making reordering your favorites quick and effortless.

How Our Ordering Process Works

When you visit our online menu, you’ll discover an intuitive interface that guides you through product selection with advanced filtering options. You can sort by potency, price, brand, or product type, making it easy to find exactly what you’re looking for among our quality products. Each item displays clear photography, lab testing results, and effects profiles, ensuring you have all the information needed before adding items to your cart. Our prices are clearly marked, and any current promotions or discounts are automatically applied at checkout.

The ordering journey begins with creating your account or logging in as a returning customer. Once you’ve selected your products, the system calculates your total and presents available pickup times. Through Dutchie Online Ordering, you’ll receive step-by-step order progress notifications direct to your phone either via email or text, keeping you informed from the moment you submit your order until it’s ready for pickup. These updates include order confirmation, preparation status, and a notification when your order is ready, typically within 15 to 30 minutes during normal business hours.

Checkout Process and Payment Options

Our checkout process prioritizes both convenience and compliance with Maryland regulations. After reviewing your cart, you’ll select your preferred pickup method, choosing between our innovative drive-thru service or traditional walk-up counter. We accept multiple payment methods to accommodate your preferences, including cash, debit cards, and DutchiePay for a completely contactless transaction. For those who prefer cash transactions, we maintain on-site ATMs for your convenience, ensuring you never have to leave the premises to complete your purchase.

Before finalizing your order, you’ll need to upload a valid government-issued ID that matches your account credentials. This verification step ensures compliance with state regulations and helps expedite your pickup experience. The system securely stores your information for future orders while maintaining the highest standards of data protection and privacy.

Pickup Options and Timing

We’ve revolutionized the pickup experience in California, MD by introducing a drive-thru option alongside our traditional walk-up service. When you arrive at Southern Waves, simply present a valid ID matching your order credentials, and proceed to your pre-selected lane to pick up your order from either the drive-thru or walk-up window. Our drive-thru service represents a significant advancement in cannabis retail convenience, allowing you to receive your products without leaving your vehicle.

Understanding that plans can change, we maintain flexible ordering windows throughout our operating hours. Walk-ins end 30 minutes prior to close every day, while medical walk-ins are accepted up to 10 minutes until close. However, we reserve the right to reject an order with respect to maintaining compliance with MD COMAR regulations. This policy ensures our team has adequate time to properly process all orders while maintaining the good service standards our customers expect.

Customer Protection and Return Policy

Your satisfaction drives everything we do at Southern Waves. We accept returns of products that are damaged prior to sale, malfunctioning, or missing contents for all customers with a receipt of purchase within 72 hours of initial purchase. Our return policy reflects our confidence in our product curation and our commitment to standing behind every item we sell.

• Product Quality Assurance: Every item undergoes rigorous inspection before pickup
• Documentation Requirements: Original receipt and valid ID required for all returns
• Inspection Process: Our team examines returned products to verify defects or damage
• Resolution Options: Exchange for identical product or store credit issued promptly

Our online ordering system represents more than just technological advancement; it embodies our dedication to providing accessible, efficient, and transparent cannabis retail experiences for every customer who chooses Southern Waves.