Convenient In-Store Pickup at Southern Waves

At Southern Waves, we understand that your time is valuable, which is why we’ve streamlined our in-store pickup service to provide the fastest, most convenient way to get your cannabis products. Our commitment to seamless service means you can place your order online through Dutchie and have it ready for pickup in minimal time. Whether you’re a medical patient needing specific products or a recreational customer exploring our extensive menu, our pickup options accommodate your schedule and preferences.

Our in-store pickup system combines the convenience of online shopping with the immediacy of same-day service. You’ll browse our full inventory from home, select your preferred products including our popular house-packed 5 gram option, and receive real-time updates about your order status. This approach eliminates wait times and ensures you get exactly what you want when you arrive at our location.

How Our Ordering Process Works

When you visit our online menu through Dutchie, you’ll find our complete product selection with detailed descriptions, potency information, and current availability. The ordering platform walks you through each step, from browsing categories to finalizing your selection. Our inventory updates in real-time, so you’ll never experience the frustration of ordering something that’s out of stock. Once you’ve made your selections, simply choose your preferred pickup time and complete the checkout process.

Through Dutchie Online Ordering, we provide step-by-step order progress notifications direct to you either via email or text, based on your preference. These updates include confirmation when we receive your order, notification when our team begins preparing it, and an alert when everything is ready for pickup. This transparent communication ensures you’re never left wondering about your order status, and you can plan your arrival accordingly. Our quality products are carefully selected and prepared by knowledgeable staff who understand the importance of accuracy in every order.

Flexible Pickup Options and Hours

We’ve designed multiple pickup methods to suit different preferences and situations. Our innovative drive-thru service allows you to collect your order without leaving your vehicle, perfect for those quick stops or when weather conditions make walking less appealing. For those who prefer a more traditional experience, our walk-up window provides equally efficient service with the same attention to detail and speed.

Understanding that cannabis needs don’t always align with typical business hours, we maintain numerous operating windows for order placement. Walk-ins are welcome until 30 minutes prior to close every day, giving you flexibility for those spontaneous visits. Medical patients receive extended consideration, as we accept medical walk-ins up to 10 minutes until close, recognizing that therapeutic needs sometimes require immediate attention. Please keep in mind, we reserve the right to reject an order with respect to maintaining compliance with MD COMAR regulations, ensuring we operate within all legal guidelines while serving the California, Wildewood, Lexington Park, Great Mills, Solomons, & Leonardtown, MD community.

Payment and Identification Requirements

Our checkout process accommodates various payment preferences while maintaining strict compliance with state regulations. We accept cash, debit cards, and DutchiePay for your convenience. For those who prefer cash transactions, we have on-site ATMs available, eliminating the need to stop elsewhere before visiting us. Our prices make premium cannabis accessible, and our multiple payment options ensure the transaction process never becomes a barrier to service.

When arriving for pickup, you’ll need to present a valid ID matching the order credentials at your pre-selected lane, whether using our drive-thru or walk-up service. This verification process protects both you and our business while ensuring compliance with Maryland cannabis regulations. Our trained staff efficiently verify identification while maintaining your privacy and expediting the pickup process.

Customer Satisfaction and Return Policy

We stand behind the products we sell and want every customer to have a positive experience with their purchase. Our return policy reflects this commitment:

• Damaged products: We accept returns of items damaged prior to sale
• Malfunctioning items: Products that don’t work as intended are eligible for return
• Missing contents: If your product is missing components, we’ll make it right
• Time frame: Returns are accepted within 72 hours of initial purchase
• Requirements: If you are not a customer registered in our loyalty program, you will need to present a receipt.

This comprehensive return policy demonstrates our confidence in our inventory and our dedication to customer satisfaction. Our team carefully inspects products before they reach your hands, but we understand that issues occasionally arise. When they do, we’re ready to resolve them quickly and fairly, maintaining the trust you’ve placed in Southern Waves for your cannabis needs.